How can you place an order?
Placing an order is very easy. Simply select your preferred item(s) & add them to your shopping cart. When you are happy with your collection, just follow the guidelines given on the checkout page to place your order. To complete your order, you will need to create a MARIETOM account or log in to your MARIETOM existing account. When you confirm your order, we will send you an automated e-mail confirmation.
How can you pay for your order?
We have the simplest and safest payment process in effect. You can choose to pay via MasterCard, Visa, PayPal, Discover, American Express or even a MARIETOM Gift Card. All the payment methods followed are 100% secure. All the personal and payment information you submit to us is encrypted. All payments are managed by our business partner Stripe.
What happens when you place an order?
Once your order placement is complete, you will get an email confirmation from MARIETOM. This email will verify all your personal & payment information and in case there are any disputes, we will contact you to fix the issue.
How can you track your order?
When your order has been placed and dispatched, we will send you an order confirmation email mentioning the estimated delivery time. Once your order has been shipped, you will get a shipment confirmation email which will contain a tracking number. You can easily use this tracking number to track your shipment. However, you will only be able to track your order after the day you receive the tracking information.
How can you amend your order?
As our orders are processed rapidly, you cannot amend an order after you have received the confirmation email. To know more, please contact our MARIETOM email at email@example.com. Please provide the order details for further assistance.
Can you cancel your order?
As all MARIETOM orders are processed rapidly and items are typically shipped out within 24 hours unless mentioned otherwise, you cannot cancel an order after you have received the confirmation email. However, you can cancel an order before getting the confirmation email. To know more, please contact our MARIETOM email at firstname.lastname@example.org. Please provide the order details for further assistance.
Can you change your billing /delivery address after you have placed your order?
As our orders are processed rapidly, you cannot change your shipping/billing address after you have received the confirmation email. To know more, please contact our MARIETOM email at email@example.com. Please provide the order details for further assistance.
How long does our shipping take?
We, at MARIETOM, ship orders via UPS or USPS Ground for domestic orders which typically arrives in 5-7 business days. This is unless you have chosen expedited shipping at checkout. We ship in cardboard boxes that are unmarked carries our brand name on the shipping label. This can’t be removed for insurance purposes. Expedited orders are processed on the same day if placed before 12:00 PM, Monday - Friday, except holidays. Kindly note, MARIETOM does not deliver on weekends (Saturdays & Sundays).
How do we ship orders?
All MARIETOM orders are shipped through UPS or USPS. The ETA for UPS or USPS is generally 5-7 business days while for ups overnight delivery it’s usually delivered the next business day (depending on availability).
Do we ship globally?
No, Currently, we are shipping in the USA.
Why hasn’t your item been shipped?
In case your chosen products made-to-order or requires engraving, kindly allow us more time for processing your jewellery.
How quickly are our orders processed?
All orders at MARIETOM are processed between 1-2 business days for in-house items. This does not include made-to-order or items requiring engraving. Engraved items require an extra 2 business days for processing while made-to-order items are processed in 2-3 weeks. We will offer you the estimated shipping dates.
Are our orders processed during the weekends?
No. we do not process any orders on weekends or holidays. All MARIETOM orders are only processed on weekdays i.e. Monday to Friday.
What are our shipping options, costs & delivery times?
SHIPPING METHODS, COSTS & DELIVERY METHODS
We offer shipping throughout the U.S. via UPS or USPS.
Delivery of items is based on orders placed on weekdays (Monday-Friday).
Arrives in 5-7 business days after processing*
Arrives in 2 business days
Arrives in next business day
*Order Processing Time
Orders are typically processed within 1 to 2 business days based on the following factors:
Ø Normal orders should be placed by 11:59 PM EST to begin processing on next day
Ø 2 Day & Next Day orders should be placed by 1 PM EST to begin processing on the same day.
Ø All orders received after 1 PM EST or on holidays or weekends (Saturday & Sunday) are processed the next business day.
Ø During promotional periods & peak holiday order processing times may take longer than usual.
UPS or USPS Delivery Days
For all orders for normal standard shipping, 2 Day Shipping, and Next Day shipping, UPS or USPS will deliver your package on weekdays (Monday–Friday). Kindly note that for 2 Day and Next Day shipping options, UPS or USPS will not deliver packages on weekends (Saturday & Sunday).
Hawaii, Alaska & Puerto Rico
Standard shipment to Hawaii, Alaska, and Puerto Rico are currently not available.
USPS second-day air shipping costs $24.95.
For Next Day Air $29.95.
We are unable to expedite orders shipped via USPS, and shipments may take longer than expected.
All shipping to P.O. Box/APO/FPO addresses are sent via UPS or USPS standard shipping is free.
Business Days & Holidays
All our orders are shipped Monday to Friday, except federal holidays within the United States.
Packages are not shipped from our distribution centers on the below mentioned holidays in 2018:
• January 1: New Year’s Day
• May 28: Memorial Day
• April 1: Easter Sunday
• July 4: Independence Day
• September 3: Labor Day
• November 22: Thanksgiving Day
• December 24: Christmas Eve Day
• December 25: Christmas Day
• December 26: Post-Christmas Day
What payment methods do we support?
We currently support the following payment methods:
· Credit Card
· Master Card
· American Express
· Bank Transfer
· MARIETOM Gift Card
How secure is your online order transaction?
All our clients’ online order transaction is secured and protected by stripe which secures web servers globally with robust encryption and authentication. Stripe is the leading Transport Layer Security (TLS) Certificate Authority enabling secure e-commerce and communications for websites, intranets & extranets.
What can you do when your payment has been declined?
· Kindly check your card details in your account to make sure that the information provided by you is correct & accurate. Check like the expiry date or your billing address.
· Make sure you entered the security code properly – the 3 digit number on the back of your card.
· Kindly check with your bank to ensure if your payment may have been declined by them.
· If you’ve checked all of the above, we recommend you try paying with another card.
How can you receive your refund?
MARIETOM may chargeback your payment method when you placed your item and purchased the product. Conversely, you can tell us how you may like your refund payment for e.g. PayPal, E-transfer, bank transfer, etc.
If your order an item that is currently out of stock, what will happen to your order?
During exceptionally busy periods, it may be possible that you place an order for a product that is no longer in stock. In such a scenario, your order will be automatically transformed into a production order. Then the order processing will take 4-5 weeks to complete and ship the item. MARIETOM reserves the right to cancel your order.
What is our return policy?
We have a simple and convenient return policy to make you feel comfortable. MARIETOM offers a genuine 30-day return policy. In case you are not completely satisfied with your purchase, you may return the item for a refund (excluding shipping/ packaging charges) or exchange it within 30 days of the delivery date.
• It must be returned in fresh hand undamaged condition.
• The item must have the tag attached.
• Customized items (personalized size, color, etc.) are not eligible for a refund.
• Replacements will not be refunded.
• You must take responsibility for the return shipping cost.
How do you return?
Simply email us at firstname.lastname@example.org with your order number and the item you want to return so we can assist you better!
What can you do if the order arrives incomplete or damaged?
Kindly email us at email@example.com. We will suggest to you how you can return and/or rectify the particular issue you may have. Please note that it may take up to 3-4 weeks for return processing through our facility.
How can you purchase a MARIETOM Gift Card?
You can buy a MARIETOM E-Gift Card online at www.marietom.com/giftcard .
How can you check the balance of your MARIETOM Gift Card?
Simply log in to www.marietom.com/giftcard card to check your gift card balance.
Where can you redeem your MARIETOM Gift Card?
You can easily redeem your gift card online at www.marietom.com. If you are unable to redeem online, please contact us at firstname.lastname@example.org.
How long does it take for the E-Gift card to arrive?
Our E-Cards are normally sent via email to the gift recipient on the very same day if your order is placed on a business day. If ordered on a weekend or a holiday, the E-Gift Card will be sent to the recipient on the next business day.
What happens if you lose your MARIETOM Gift Card?
A MARIETOM Gift Card must be treated as cash. We are not responsible for lost, damaged, stolen, or unauthorized use of your MARIETOM Gift Cards. We will replace a lost Gift Card for the remaining balance only if you present an original receipt. The customer must contact us at email@example.com
Can your MARIETOM Gift Card be redeemed for cash?
No. Your Gift Cards can’t be redeemed for cash, except when it’s required by law.
Can you return your MARIETOM Gift Card?
All MARIETOM Gift Cards are non-returnable once purchased,
INSURANCE & SECURITY
• All MARIETOM orders are completely insured while in transit.
• For insurance & security purposes, ALL our shipments need a signature on delivery irrespective of any signed waivers, you have with any of our carriers.
• The MARIETOM recommends that all customers inspect their package(s) for tampering or damages before receiving and signing their acceptance.
• Due to the nature of the items being shipped, MARIETOM will only ship to the billing address of the credit card used to place the order. However, we also offer a ‘Hold At ups Location’ service. Kindly contact us for details.